Wood Dust Creations Policies
Handmade wood items vary by size, weight, finish, and fragility. These policies set the starting point, and order details are confirmed before custom work is finalized.
Wood Dust Creations is based in Ottawa, Ontario. Local pickup in the Ottawa region may be available by arrangement after purchase or quote approval.
Shipping may be available within Canada depending on the size, weight, and fragility of the item. Shipping costs and timelines are confirmed before an order is finalized. Large, heavy, or one-of-a-kind pieces may require local pickup or custom delivery arrangements.
Because many items are handmade, one-of-a-kind, or custom-made, returns are handled case by case. Ready-made items may be eligible for return if they are unused, undamaged, and returned within a reasonable period after delivery or pickup.
Custom orders, personalized pieces, and commissioned work are generally final sale unless there is a workmanship issue or the item does not match the agreed details.
Wood is a natural material and should be cared for gently. Keep pieces away from prolonged moisture, extreme heat, and direct sunlight where possible.
For cutting boards, charcuterie boards, and kitchen accessories, hand wash only with mild soap and warm water. Do not soak, place in the dishwasher, or leave wet. Dry thoroughly after cleaning. Food-contact wood items may need periodic maintenance with food-safe mineral oil or board wax.